Q: What is Julie Impens?

A: Julie Impens is a jewellery and silk scarves brand specializing in feminine, unique and elegant statement pieces:.

Q: What makes Julie Impens different?

A: Julie Impens is a cutting-edge independent brands. All products are handmade and will arrive on your doorstep quickly and securely.

Q: Where is Julie Impens based?

A: Julie Impens is based in North London. We welcome all our customers looking to commission a special piece to come and visit our workshop.

Q: Do you have any physical stores?

A: For the time being, Julie Impens only sells online.

Q: Where are Julie Impens products produced?

A: At Julie Impens we are proud to produce everything in England. All our jewellery are made in house, our scarves are being printed in England and even our business card and packaging are being produced in the country too.

Delivery & Returns

Q: Where do you deliver and how much does it cost?

A: We ship orders worldwide. The cost of shipping will depend on its destination. We charge £5 for UK delivery, £12 for EU delivery and £20 for the rest of the world.

Q: Can my order be shipped to a work address?

A: Yes. Just add the correct address at checkout.

Q: Do I need to sign for my order?

A: Yes - for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.

Q: How can I return my order if I change my mind?

A: Just get in touch with us within 14 days of receiving your order to find out your RMA number.

Q: My order hasn’t arrived, can you help?

A: Yes, if you have any problems with your order at all, just contact us and we will help you.

Payment

Q: What payment options do you offer and can I pay in my own currency?

A: You can pay using Visa, Mastercard or American Express, or via PayPal. We accept payment in £GBP, $EUR, $USD and $AUD so that you know exactly what you are paying. You can toggle your preferred currency in the navigation bar at the top of the page.

Miscellaneous

Q: What if I have a question that hasn’t been answered above?

A: We are always happy to help you, please just contact us with any questions you may have. Our team would be happy to get back to you within 24 hours.